Zoom Fax: Can You Fax Through Zoom?

By David Thompson · Published July 9, 2025 · Updated June 8, 2026 · 7 min read

If you use Zoom for work, it's natural to wonder whether you can use it to send a fax too. The answer is: yes — but only if you have Zoom Phone, Zoom's separate VoIP add-on. Standard Zoom Workplace (the video meetings plan most people have) does not include fax. And even with Zoom Phone, the fax feature has meaningful limitations that push many users toward dedicated fax services.

This guide explains exactly what Zoom fax can do, how to use it, and the best alternatives when it falls short.

Does Zoom Have a Fax Feature?

Yes — Zoom has a built-in fax feature called Zoom Online Fax, available exclusively to Zoom Phone subscribers.

Zoom Online Fax is integrated directly into the Zoom app under the Phone tab, sitting alongside SMS and voicemail. There is no need to download a separate app. From Zoom's perspective, this is a consolidation play: if you already pay for Zoom Phone, you can retire your standalone fax service.

However, two important points trip up most users:

1. Zoom fax requires Zoom Phone. If you use Zoom only for video meetings, you do not have access to fax — full stop. The fax tab will not appear.
2. Fax is disabled by default even for Zoom Phone users. An account administrator must enable online fax in the admin portal and accept usage-based billing terms before any user in the organization can access it.

How to Send a Fax With Zoom Phone

Once your administrator has enabled the fax feature, sending a fax through Zoom is straightforward.

Step 1 — Open the Zoom app on desktop or mobile. Note that fax is not available in the Zoom web app (browser); you must use the installed desktop or mobile application.

Step 2 — Navigate to the Phone tab in the left sidebar, then select Fax from the sub-navigation.

Step 3 — Compose your fax. Enter the recipient's fax number, attach your file (PDF, JPG, PNG, DOC, DOCX, or TXT up to 50 MB), and optionally add a cover page. Zoom provides cover page templates you can customize with your company logo and contact information.

Step 4 — Send. Zoom delivers the fax and stores a record in your fax inbox with sender info, page count, and a PDF preview.

Receiving faxes: Incoming faxes appear in the Fax inbox automatically. Zoom can also be configured to deliver incoming faxes to your email if your admin enables that option.

Zoom Phone Fax: Plans and Page Limits

Zoom Online Fax is included with Zoom Phone — it is not sold separately. How much you get depends on your plan:

Pages beyond the pooled monthly limit incur per-page overage charges. Zoom Phone base plans start at $10/month (metered) or $15/month (unlimited US & Canada), but those are the phone-only prices — fax is an add-on feature, not the primary reason to subscribe.

If your team sends more than a few hundred pages per month and you are not already paying for Zoom Phone for voice calling, a standalone fax service will almost always be cheaper.

Zoom Phone Fax Limitations

Before relying on Zoom for faxing, understand the constraints:

The two limitations that matter most for most users:

• US and Canada only. Zoom Online Fax cannot send to international fax numbers by default. Enabling international fax destinations requires changing settings in Zoom's billing panel, and coverage varies. If you regularly fax internationally, a service built for international faxing is more reliable.
• No signed HIPAA BAA. Zoom uses TLS encryption for fax data in transit, but Zoom does not advertise a Business Associate Agreement for its fax feature. Healthcare providers who need HIPAA-compliant faxing should use a dedicated service that explicitly provides a signed BAA.

Best Alternatives to Zoom Fax

If you don't have Zoom Phone, or Zoom fax doesn't cover your use case, these services handle faxing as their primary job — with better pricing, international coverage, and explicit compliance features.

mFax — Best for Sending a Fax Without a Phone System

mFax is a dedicated fax service that works from any device — phone, tablet, or computer — with no phone system required. Upload a PDF or snap a photo of your document, enter the fax number, and send. Most faxes arrive in under two minutes.

For personal or occasional faxing, the mFax app is the fastest way to send a single fax without committing to a monthly phone plan. For businesses, mFax Business is fully customizable — you build your own plan with a live calculator, choosing the exact seats and pages you need and paying only for what you use, with no rigid fixed tiers (unlike Zoom's bundled allowances). It adds virtual fax numbers, team accounts, HIPAA BAA, and a web dashboard — starting at about $9/mo (billed annually).

Key advantages over Zoom fax:

• Works without a Zoom Phone subscription
• Fax from a browser (no app required)
• International fax coverage
• Explicit HIPAA BAA available
• No requirement to enable features through an admin panel

eFax — Best for High-Volume Enterprise Use

eFax is one of the oldest online fax services, with 25+ years of operation and Fortune 500 clients. Plans start at $11.95/month for 550 pages. eFax supports HIPAA compliance with a BAA and holds ISO 27001 certification. It is a strong choice for large organizations with high monthly fax volumes, though its interface is older than modern alternatives.

Fax.Plus — Best Free Option

Fax.Plus offers a genuinely free tier: 10 outbound fax pages per month at no cost. Paid plans start at $4.99/month. The service supports HIPAA compliance on paid plans and has a clean, modern interface. If you only fax occasionally and don't need more than 10 pages per month, the free tier covers most individual needs.

FaxSIPit — If You Specifically Want Fax Inside Zoom

If you want fax to live inside the Zoom interface but your plan doesn't include Zoom Phone, FaxSIPit is a third-party app available on the Zoom App Marketplace. It integrates fax sending and receiving directly inside Zoom Meetings and Zoom Phone, connects with Outlook and Google Contacts, and is SOC 2 and HIPAA compliant. This is the option for teams that need fax in Zoom's UI without upgrading to a Zoom Phone plan.

Zoom Fax vs. Dedicated Fax Services: Which Should You Choose?

Choose Zoom Online Fax if:

• You already pay for Zoom Phone for voice calling
• You send fewer than 50 pages per month (the pooled allowance on most plans)
• You only fax within the US and Canada
• You don't need color fax or a signed HIPAA BAA
• You want everything in one app without adding another subscription

Choose a dedicated fax service if:

• You don't have (and don't need) Zoom Phone
• You need to fax internationally
• You need a signed HIPAA BAA
• You send high volumes and want predictable, fax-specific pricing
• You want to fax from a browser without installing the Zoom app
• You're an individual who needs to send a one-off fax

For most people searching for "Zoom fax," the underlying need is simply to send a fax without a physical fax machine. If that's you, a dedicated online fax service will be faster to set up, cheaper if you don't already pay for Zoom Phone, and more capable — especially for anything outside the US or involving healthcare documents.

Send Your Fax Now

If you have Zoom Phone and your admin has enabled fax, use it — it's already included in what you're paying. If not, don't buy a phone system just to send a fax.

mFax.to lets you fax from your phone or browser in under 2 minutes — no Zoom Phone, no phone system, no fax machine. Over 5 million users have sent faxes this way. For business teams that need virtual fax numbers and HIPAA compliance, mFax Business starts at about $9/mo.

For more on choosing a fax service, see our complete guide to the best online fax services.